The ‘Wonky Tray Table Effect’
Chris Rourke has just posted a small article on eConsultancy about what he calls the ‘Wonky Tray Table Effect’. It’s worth a read, and what it alludes to is the way in which small things can affect our confidence.
I completely agree with Chris. A website that contains errors – whether they’re spelling mistakes, broken links or something else equally trivial – makes me question the integrity of that site:
- Are they going to handle my credit card details properly?
- Are there typos in the code that could mean the SSL security is broken somehow?
- Are the staff trustworthy?
The moral of the story (as I’ve concluded in my Hotmail post) is to check everything, and assume nothing.
And bring me pie.
George
George Rosier runs this blog. It's somewhere he can vent his spleen about web design, usability, SEO, and other such nonsense that will no doubt mean nothing in 5 years' time.