Tuff Luv Acer Iconia case: re-review!

So, after posting my review of the Tuff Luv A500 case, their director got in touch with me: it seems I was sent the wrong one by the retailer. Tuff Luv very kindly sent me the proper one to review – so here we go!
image

In typical fashion the case is, of course, made very well. The materials are great quality and the finish is good. This time, being the proper unit, the Acer A500 fits in it very snugly – no excess movement or slipping. All the controls are accessible, and all the ports & camera are usable whilst the tablet is in the case. These really were the main problems with the other (incorrect) case: the controls were obscured and the tablet moved too much.

There is just one minor niggle. When you open the case to put the tablet in, you have to put it in upside down. Of course, the screen orientation rotates – but it means the on/off switch is at the bottom (used to wake/sleep the tablet), along with the headphone jack slot and the camera. Just seems a bit strange to have gone to all the effort to create such a nice accessory, and then to forget this simple but obvious aspect.

That said, I’m particularly impressed by Tuff Luv’s interest & response to my initial review. Great social engagement like that means that, where before I’d have said “They’re alright…could do better”, I’m now firmly on the promoter side. Nice one!

My new conclusion? Great case. Buy it. :-)

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Tuff Luv case for HTC Desire Z

Not wanting to break the habit of a lifetime, I’m on another review rampage – this time, I’m looking at the Tuff Luv HTC Desire Z case.

I’ve tried a couple of cases for the regular HTC Desire (one for 99p from eBay, and another much better quality Tuff Luv one) – but this one is designed specifically for the Desire Z’s flip-out keyboard layout.

HTC Desire Z - Tuff Luv

Desire Z - view 2

How did it get on? To summarise in some neat bullet points!

Pros:

  • As with all Tuff Luv goods, the build quality is excellent: the leather is soft but hard-wearing, and the stitching/finish is top notch
  • The Desire Z fits really snugly into the case: there’s no movement or slippage
  • The plastic interior cover actually helps with typing: the Z is held in via a piece of clear plastic that sits on top of the slideout keyboard – and this plastic cover actually helps with typing as it stops your fingers slipping across buttons
  • Good for essential cards & money: this case can also double as a wallet, with space for a couple of cards and a pocket for notes
Cons:
  • Although it takes cards, there’s no room for coins.
  • If the phone rings, it’s difficult to answer quickly: it’s quite a job to get into the case quickly if your phone’s ringing
  • The case gets in the way of your face: if you do manage to get it open, you can then take the call…but you look like this:
Me, using the Tuff Luv case

Cowhide moustache, anyone?

So, overall, there’s a pattern emerging. Tuff Luv are great quality manufacturers…but they sometimes lack foresight in terms of practical usage. However, if you’re not bothered about having a temporary cowhide moustache each time your answer the phone – I can’t recommend it highly enough. :)

Sponsored review disclaimer
This item was supplied by GearZap. GearZap specialise in cases and accessories for mobile devices, such as the HTC Sensation case
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Battlefield 3: EA have outdone themselves

Apologies for the long post.

There’s something wrong with me.

On one hand, all I want is an easy life: I try & do well, keep everyone happy, and have a laugh at the same time. I like to think I succeed, too – especially in terms of having a laugh.

However, on the other hand, I seem to introduce factors into my life that grate directly against my desire for simplicity. Case in point? Electronic Arts PC games.

I KEEP on letting them in. And when they get in, they then run around like coked-up Grainger Games employees – causing havoc, insulting my family and generally being complete pricks.

The reason I consistently open the door is because I apparently suffer from a sort of…rose-tinted view of the past, where EA released games like Populous, Desert Strike (well, the first two at least), and the original Wing Commander series. The problems started – for me, at least – with the Battlefield series.

The BF series of first-person shooters are, in my view, pretty good in terms of team-play, chaos and general hilarity. Right from the first instalment (BF 1942), it essentially got better and better in terms of gameplay & slick graphics. However.

And it’s a big ‘HOWEVER’.

The technical execution of the BF series is mired in complaints, particularly in terms of connectivity issues, menu UI and general bugs/hacks – all of which fall squarely into the QA (Quality Assurance) category. I personally have been quite lucky in the past: my purchases have had a few quirks and bugs, but nothing major to render the game unplayable. My esteemed friend, colleague and ever-sure Medic Novamethod has, on the other hand, had pretty much every technical issue under the sun. And now, it seems, it’s my turn with the latest version – Battlefield 3.

So, enough of my tiring diatribe. Here’s what’s happened:

  1. I wanted to preorder BF3. So I went onto EA’s site, logged in, and was instantly told I had to download ‘Origin’. This, presumably, is the next reincarnation of EA’s short-lived download manager from a few years ago – and a direct competitor to Valve’s Steam platform. Fine. I’d rather not have yet another bit of software to install, but I go ahead and get Origin in place, preorder the game, and wait for the launch date.

    Origin
  2. On the day, I get downloading the game files and install it. We’re nearly there! I can almost taste the cordite.
  3. After an apparently hassle-free installation, I double click the BF3 icon on the desktop. It loads Origin, and then loads my browser…eh? I’m taken to a kind of launch screen for BF3. So after being made to install Origin as a content delivery platform, I’m now forced to launch my games through my browser. Right.
  4. I click the button to launch Single Player (I’m clearly a loner). I’m then told I must install a browser plugin

    Install plugins
    Plugins galore...
  5. With no other option, I install the plugin. Finally! Maybe I can play the damn game?
  6. I’m loading! Even with an Intel quadcore CPU, 4gb RAM + Radeon 5970…just loading the EA intro takes near to a minute.
  7. We’re treated to the trademark EA / DICE bookend animation. As usual, it’s not skippable. It’s not ever skippable, even after seeing it for the first time (when it’s quite interesting), it’s never skippable. The EA brand is drilled into you regardless of whether you want to see it or not.
  8. I’m now at the main menu (this has taken nearly 5 minutes). I start customising my controls – at least this bit seems relatively painless, but we’re still treated to some slightly shit UI niggles whereby:
    • You can’t scroll up & down the controls list using the mousewheel. There’re a lot of controls, so this just seems sensible?
    • When you select a control to edit and bind a new key to it, it doesn’t ‘remember’ where you were in the list: it moves your view to having the newly-bound key at the bottom. This is so minor, but so stupid.
  9. I finally start loading the game for my first play. Away we go, annnnd…I’m  plunged into the action, shooting terrorists on a train – and it’s awesome. Bullets fly, graphics are slick, train chairs explode in chunks of fabric and dust. Here’s a door with a SHOTGUN wedged in it: the game prompts me to pick it up. So I press my newly-bound ‘interact’ key…and nothing. Not a sausage. Certainly not a shotgun. It won’t pick it up. I fumble around for 3 full minutes pressing various keys until finally, somehow, I apparently pick it up. Then, at the next stage, I’m told to ‘jump out’ the window. Pressing my jump button just boings me around. Apparently i need to press the mythical ‘interact’ key again. So another 30 seconds of finding whichever button did it for the shotgun. Then I’m told to jump using [SPACE] from carriage to carriage. But my jump key isn’t [SPACE]. It’s RMB (don’t laugh; that’s been my config since Quake). I die, falling from a moving train carriage.
  10. So far, so shit. Similar things to the above occur on the next level where I’m meant to pick up a missile launcher…using some key that doesn’t actually exist. The ONLY way I manage to pick it up? By being shot by a sniper whilst STANDING OVER the missile launched, and then the game reloading me – magically carrying the new weapon.
  11. I know – sod Single Player: I’m in this for the online bloodshed! YEAH. I go back to the browser, and click the ‘multiplayer’ button. Using the server browser, I find a server. It’s password protected, though…the server browser doesn’t have a ‘password protected’ filter option. I find one WITHOUT a password – here we go!
  12. …aaand no. ‘This server’s about to change map’. Ok. I choose another one. Aaaand…no. There was an error. Ok, so I try the first one again ‘cos surely that map must’ve changed? Nope. I try ANOTHER server…and I’m in! Yes!
  13. I play for 3 minutes, and then I’m thrown out – another server error.

EA, this is an epically shit user experience. At every turn the user is confronted with stupid choices, being forcibly being made to do things that aren’t natural or intuitive, and then when they finally get into the game, they’re either punished for customising the controls – or plain chucked out of online play.

Quality Assurance dept? Final signoff? What in the hell happened here? MASSIVELY disappointing – although, perhaps, not entirely unexpected. What a great brand association.

In the past, I’ve been focusing on user experiences just on the web and associated channels (like logistics, email comms and offline campaigns). Clearly there’s a dire need for them in the gaming world, because this is utterly awful.

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HTC Desire case – another review!

As an owner of two HTC Desires (one is mine, one is my company phone), I’ve basically got an issue whereby I get confused: they’re identical, and I’m forever pulling the wrong one out of my laptop bag.

In order to solve this, I bought a cheap (99p!) cover off eBay. I’ve been using it for a while, but – let’s be frank – you get what you pay for. The leather strap’s all cracked and the stitching’s a bit frayed…but it’s still doing the job and at least keeping it covered from scratches etc.

So, let’s see whether buying a proper a proper leather mobile phone case from a proper retailer makes a difference: the Tuff Luv HTC Desire case.

Tuffluv Desire mobile case

Now, some of you may recall my review of the Acer Iconia case made by Tuff Luv: the conclusion was one of disappointment, despite the great build quality. I wanted to give them another chance…

…and they’ve delivered!

At first, I must admit I was confused by the layout of the case (i.e how to get my phone into it). I know that sounds desperately stupid, but – next to my other phone’s case – I was confused. It really wasn’t clear which way round it was meant to go (saving, of course, that they clearly show you in the pic above. Doh).

After I’d figured out how to get the phone in the right way (I can’t believe I’m typing that), all is good. The case build quality is, as per other Tuff Luv products, awesome: it’s been with me to & from work for nearly 2 weeks, and where the cheaper case is looking ropey, the Tuff Luv one just keeps on going.

It also comes with a belt clip adaptor if that’s your idea of a good time. I’ve not used it, but it’s easy enough to attach to the case.

Verdict? Recommended :)

Sponsored review disclaimer
This item was supplied by GearZap. GearZap specialise in cases and accessories for mobile devices.
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Laptop case review: Port Design Stuttgart

Looks like I’m on a bit of a review mission recently: I’ve been looking at the Port Design ‘Stuttgart’ laptop bag. In fariness, there’s often not a huge amount you can say about these things, but this one definitely deserves a mention.

Port Design Stuttgart laptop bag

Until now, I’ve been using Samsonite laptop cases and rucksacks (like this Aurica), so this one had quite an act to follow in terms of build quality/durability/reliability etc. Luckily for Port Design, they’ve done an excellent job. The Stuttgart can be used as either a rucksack or a shoulder bag, and comes with the required straps to allow it to be carried either way.

Space-wise, this laptop bag is somewhat Tardis-like. On my daily commuter run, I take the following with me:

  • Dell Inspiron 6400
  • Power adaptor
  • Mobile charger
  • USB cables
  • Mouse
  • 2x smartphones
  • Thermos flask (yes, I’m aware I sound like someone’s dad now)
  • Sandwiches (+2 dad points)
  • Apples (+1 dad point)
  • Notebook
  • Miscellaneous bits of office detritus

…and the Stuttgart carried them all without issue, and even has some spare space (though, admittedly, not for much else).

Stuttgart = Tardis

It was comfortable to carry in either configuration, and it’s actually more comfortable & compact than the Samsonite rucksack I have: the handles and straps are really rather comfy.

Overall, a definite win for Port Design. Well done :)

Sponsored review disclaimer
This item was supplied by GearZap. GearZap specialise in cases and accessories for mobile devices.
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Review: Tuff Luv case for Acer Iconia

As an Acer Iconia owner, I’ve been throughly impressed with the tablet: it’s been largely flawless to use, and since I have Android mobile handsets it syncs nicely with all my contacts and email. It made sense, then, to protect my tablet since I commute a fair way each day. Enter the Tuff Luv case to solve my problems.

Tuff Luv case

This Acer Iconia A500 case is billed as being designed specifically for the Iconia, and it’s very well-made with good quality leather and a suede lining inside the front cover – plus the prerequisite business card holders and slots for…things. It also has a kick-stand on the back, meaning you can prop it up to watch/read/browse etc. All sounding good so far. But this is where it goes slightly awry.

I slot the Iconia in and secure it with the little Velcro strap, and immediately notice a problem: the tablet slides around inside the case quite a lot. It’s also apparent that this case has been designed with other tablets in mind, too, since there’re little cutouts in the surrounding leather for ports and cameras that don’t exist on the Iconia. Excuse the slightly pants camera shot quality:

Tuff Luv case - doesn't quite fit the bill

Doesn't quite fit the bill

This is no big deal, so I plough on. Time for the road test!

I’ve taken the tablet to work each day this week in the case, and its been held securely each time and never fallen out or been damaged. In terms of real world use, this is where the lack of snug fit really starts to show: since the Iconia has controls at the bottom left corner of the screen – and the on/off switch sits in the top right of the tablet – when it slides around, it makes accessing these really fiddly. It doesn’t sound like a massive issue, but the reality is that this hinders basic operation of the tablet functions quite a bit. That said, the main on-screen activities such as typing an browsing etc are done without issue.

Tuff Luv case - doesn't quite fit the bill

Slip-slidin'

All in all, it’s a disappointment – not least because it looks fantastic and is very well-made (truly cannot be faulted in that respect), but in terms of actual daily use it’s just too tricky. Back to the drawing board, then!

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ITV Weather – quality typos

ITV, you’re so bad you’re good. Check out these doozies:

Mainly fry & warm

Mainly fry & warm

Best tempreture in east?

Best tempreture in east?

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Be Broadband – a tragic end to a lovely relationship

This is a rant – and one that I hope ends up in the MD of Be Unlimited‘s lap. Sir, this is directed at you & your organisation.

I was a customer of yours for years. I took my connection to 2 or 3 properties whilst a student in Southampton, and then on to my new house in Wiltshire when I’d finished Uni. I then bought a new house, which was in an area you couldn’t service. I cancelled my contract (reluctantly), and sent back my modem. Then, suddenly, without any notice whatsoever 11 MONTHS LATER, I suddenly get a letter from a debt collection agency telling me I owe you money. It’s only £30-odd, but did I hear from you first? Did I receive any letters, emails or calls (you have all this information)? No. The first I hear is a debt collection agency sending me a letter. A final notice letter, all in red. Beautiful. So I call you guys, explain my problem to an agent, who tells me you did send me emails etc – and SMS messages, apparently. I said I’d never got them, and asked to be resent any/all of these messages – which he said he would. That was 3 or 4 days ago, and I’ve still not received any. I KNOW you have the right details on file because you confirmed them to me when I called.

I used to be an evangelist of your products: I even recommended one or two customer. Now I’d recommend people stay away, which – dramatically – is a most terrible and tragic legacy of this relationship. Well done. You handled this break-up really well.

That’s it. Thanks for reading. I guess I’ll just pay this scary debt for fear of being credit blacklisted – which is exactly what I don’t want right now given that I’ve just bought my first house and just become a new father. The issue of whether I owe the money isn’t in question here: it’s the way in which I was never told and referred to a debt collector.

:: Update (26th September): Progress? ::

So, after getting in touch with the MD Chris Stening directly via LinkedIn, I’ve already received a missed call from Be customer services who want to talk to me again about the situation. This feels like progress: I’ll update tomorrow when I’ve spoken to them.

Transcript so far below:

Hi Chris, Thanks very much for the reply. I am sorry to trouble you directly with this, but you seem to be the only way I can get anywhere with this situation. I did indeed receive a call from your billing dept, and have just had a chat with them. Over a week ago, when I first spoke to them, I asked them to resend the emails that I should’ve received alerting me to the amount I owed – bearing in mind this is money supposedly owed from nearly a year ago. I didn’t receive anything. Having just spoken to them, they’ve resent me some billing PDFs (to a different email address). These PDFs are confusing, in honesty: I moved house in October 2010 – which is roughly when I called to cancel because Be couldn’t service the area I’d moved to.

These bills:

- Reference charges for December…

- With a phone number I had in my last residence…

- For a physical address I lived in back in 2009

For a company that relies on accurate address data to actually provide their service, this is a pretty crap customer experience, I’m sure you’ll agree. No wonder I didn’t have any warning before being sent to a debt collection agency. I’d appreciate your intervention here. I’d love to become an advocate again for Be’s products: right now, I’m doing the opposite. Thanks again for your help. George

On 09/26/11 11:02 AM, Chris Stening wrote:

Hi Sorry about this. I’ve asked our Billing team to call you to resolve – apparently they have left a message this afternoon. Please let me know if this is not quickly resolved for you. Apologies again and I hope one day we can welcome you back as as a customer

Thanks Chris

On 09/26/11 7:09 AM, George Rosier wrote:

Hi Chris: sorry for the unorthodox comms method – but I keep getting messages from a Debt Collection agency on Be’s behalf. I’ve not been a customer for over a year now so this is surprise to me I’d like to add you on LinkedIn to discuss, seeing as your call centre can’t/won’t help – G Rosier 

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Phones4U rip off ‘Buddy Christ’?

It transpired today that Phones4U had one of their print ads pulled after a complaint made to the Advertising Standards Authority was upheld. Reported in The Guardian, the offending ad was this:

Buddy Christ?Now, saving the facts that:

  1. Putting a Facebook ‘Like’ creative on a print ad is completely retarded and misses the point of the Facebook ‘Like’, and
  2. I couldn’t care less if an ad poked fun at a religion (it’s an ad: get over it)

…what really interested me is the striking resemblance to a certain comedy movie figurine. What the devil am I on about? Well Christ on a bike, if it isn’t BUDDY CHRIST from the rather excellent film Dogma:

The Real Buddy ChristHoly shit. Etc.

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Acer Iconia A500 tab – review

I recently decided to look into buying a touch-pad tablet. I was initially sceptical of tablet computing when the first iPad was launched back in aerly 2010, but after watching their popularity grow (and, I admit, a bit of green-eyed-monster syndrome whilst watching proud iPad owners messing about with them), I decided to take the plunge and do some research.

We already own iPods, all of which have been great in their own right – but my main gripe with all has been having to install the hated iTunes at some point in order to get them working.

(Incidentally, if you hate iTunes as much as me, you can install MediaMonkey and it’ll do all the same things – just without all the Apple fluff.)

So, my key requirement early on was ideally to not have something that relies solely on iTunes. Since I already have 3 Android handsets in the house (don’t ask), it made sense to go for an Android-powered tablet since it’d sync with my Google accounts happily. So I did.

Acer Iconia A500 16gb

Acer Iconia A500 16gb

The stats

  • Android™ 3.0 Honeycomb
  • nVidia Tegra 2 Dual Core
  • 16GB storage (upgradeable)
  • 1GB DDR2 system RAM
  • 1280 x 800 WXGA Display
  • 2x cameras:  2.0 MP CrystalEye front & 5.0 MP back
  • HDMI
  • WiFi 802.11b/g
  • Bluetooth 2.1
  • 1 x USB
  • 1 x micro USB

First impressions

Boxed & packaged well, it looks sleek and actually quite heavy (it’s 130g heavier than the iPad 2).

On boot, it loads pretty quickly (around 10 secs to get onto the desktop), and the Android 3.0 interface seems pretty slick. Swiping between desktops is easy, and adding new shortcuts for apps or widgets is done with a press of a button.

Iconia desktop

Iconia desktop

A minor negative point is that it’s not initially clear where to go to set up WiFi connections, even as a veteran Android user (it’s down there in the bottom right, by the way: the inverted blue triangle shows what signal you have).

Another immediate negative was that, in order to test my web connection, I started the browser and went onto http://www.bbc.co.uk/news/ … which it did, and then instantly crashed.

Apps

Android Apps are, as we know, largely unpoliced and open to anyone (part of the reason I rather like it compared to Apple’s App Store). The Iconia comes with a whole bunch of them pre-installed:

Apps

Iconia Apps

I fully admit that I’ve not played with half of them because they’re things that don’t interest me – eReading, games, and linking my every move to Facebook being three off the cuff. However, the bundled browser – after its initial bout of falling over like an embarrassingly-drunk granny at a family dinner – is actually pretty good and works well. It also syncs nicely with all your Chrome bookmarks via your Google account.

The usual Google Maps, Navigation and Mail apps all function nicely and – with all that newfound screen real estate – are way more usable than on their Android smartphone counterparts.

I’m quickly learning that, whilst they work fine, the apps you get for Android 2.+ smartphones are not optimised for  Android 3.0, and so look a bit strange occasionally. However, they still work and many authors are releasing Honeycomb editions to coincide with the tablet popularity explosion.

I’ve had issues with the standard POP3 mail app though. I added one account, and when I try to add another, it copies the existing one…and when I try to edit it, it edits both! GAH.

Connectivity

One of the reasons I chose this tablet was because of the USB inputs and the HDMI output, so I’m keen to get this rigged up to a TV soon. However, I have already plugged a standard 4gb USB stick into the tab, and it works flawlessly.

Conclusion

It’s still early days, but definitely pleased with the Iconia A500 so far. Get one here if you’re interested.

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